Exchange & Refund Policy

Our guest,

We would like to inform you that it is possible to exchange your purchases, return your purchases or refund their value at the same original purchase price, according to the following terms and conditions:

Purchases can be exchanged, returned or refunded within 14 days of the purchase date.
Purchases must be compatible with the original condition, and not be used in any way.
When exchanging, returning or refunding a product, you must attach the original receipt.
Products that you purchased in cash will be refunded in cash, but any purchase paid by bank card (credit / KNET) will be refunded by the same card within 7 working days from the date of return as shown in the original receipt.
We apologize for not replacing, returning or refunding the value of your purchases if the item was manufactured according to the specifications that we specially manufactured for you.
The rights of exchange and return are covered under the Consumer Protection Law No. 39/2014.